Privacy policy

Southern Mallee Lucerne

Effective from 20/7/2025
1. Introduction

At Southern Mallee Lucerne, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or place an order.

2. What Information We Collect
We may collect personal information such as:
  • Your name
  • Email address
  • Phone number
  • Delivery address
  • Business name (if applicable)
  • Payment details (if provided)
3. How We Collect Your Information
Your information may be collected when you:
  • Fill out an online form or enquiry
  • Contact us via phone, email, or social media
  • Place an order
  • Sign up for updates or request a quote
4. How We Use Your Information
We use your personal information to:
  • Respond to enquiries
  • Process and deliver orders
  • Send quotes and invoices
  • Provide customer support
  • Improve our website and services
  • Meet legal and regulatory requirements
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, or unauthorised access. Data may be stored in secure electronic systems or trusted third-party platforms.
6. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
  • Freight/delivery providers
  • Payment processors
  • Service providers (e.g. website hosting, email systems) Only information needed to complete a service is shared.
7. Accessing or Updating Your Information
You have the right to access or correct the personal information we hold. To make a request, please contact us via the details below.
8. Cookies and Website Tracking
Our website may use cookies and tracking tools to improve your browsing experience. You can choose to disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Contact Us
If you have questions about this Privacy Policy or wish to update your details, please contact: Southern Mallee Lucerne
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